Customer Contact Us Forms

Can an affiliate forward them to the parent company

[Aberdeen]

Let us say I run a website about widgets, and I am an affiliate of Company A. Can a forward all the contact us forms I receive to Company A.

Does it change the situation if I am getting paid for each contact us form?

What about the legality of this? Would I have to inform the customer what was going to happen to there contact us form.

Any body got any advice on this?

Cheers

(sorry, perhaps parent company was the wrong word)

[physics]

I'm not sure but you should ask the affiliate director or your affiliate manager for that program if they would even accept the info in that way.

[monkeythumpa]

You can do this, I do. You just need to put it in your privacy policy that you are sharing any information gathered on the site with the big company.

[Quinn]

Theoretically it shouldn't be a problem as long as you're acounting for their TOS/privacy policy in your own.

Having said that...most ADs balk at this kind of setup. They'd prefer a link to their form any day.

I appreciate program that concedes such smaller, relatively insignificant points to an affiliate. Makes me think they'll listen on the bigger issues.

[Aberdeen]

So if it was in the terms of service, then legally there is not a problem for me if, the customer enters details on my form, and a different company contacts them with about their request? Are we agreed about that?

Cheers

[Quinn]

Can't give legal advice but I've never had a problem with it as an affiliate or merchant provided that everyone is aware of the relationship.

[physics]

Aberdeen, unfortunately I think to be sure about the legality you'll have to ask a lawyer...