Pool.com

[saiine]

Who here has used Pool.com to back order domains. I recently won a domain, and it asked 'the highest price I'd be willing to pay for it' so I put in 100.00 (as it was the HIGHEST price I'd be willing to pay) - well I won, but they billed me 100.00 even though it had 0 other bidders, what the hell?

Anyone else expierence this? I thought it worked similiar to ebay. If nobody else bid I should have won it for 1.00

[luckychucky]

That's my understanding, should be only $60 if there are no other bidders for the domain.

Here's more-
I had some bad experiences with Pool, but my (factual, rational) post about it was deleted by moderators here. I still have no idea why.

My primary beef with Pool is that there's no intermediary dialog box saying "You have ordered the domain: widgets.com. Please confirm." So if, say, you're on laptop with a tiny screen, and you shrink your browser window down so you're working within tight confines, and are off by a milllimeter when scrolling your window through long lists of domains, your little misclick can buy you a domain you never intended to buy. There's not even a confirmation pop-up of the puchase. You'd never even know it had happened...

Pool was very, very uncooperative. It was pretty bad.

Tell me,anyone ever heard of an eCommerce site on which you buy an item merely by clicking on it, with no confirmation/checkout screen en route?

[bhartzer]

Call them on the phone and they should be able to resolve your problems with them. From my experience, they have good customer service.

[HughMungus]

If you weren't willing to pay $100, why did you indicate that you were willing to pay $100?

[narrowboater]

Having used Pool.com recently, my experience was good. Customer service very responsive. My only beef is that the Registrar that happened to capture the domain I purchased is a very obscure, small outfit in a very remote country.

(What happens is that my 'deal' was with Pool.com, but then they seem to sub-contract out the snapping up of domains to various registrars, and whoever gets it first gets the money from Pool.com.)

I'm having BIG problems getting the DNS details updated -- no response from them for over a week now and I've had to resort to lodging it as an issue with ICANN.

So Pool.com seem good -- but it seems to me that their partners have the capacity to let them down.

[luckychucky]

Call them on the phone and they should be able to resolve your problems with them. From my experience, they have good customer service.

Without denying your experience, I must let you know that I got really awful customer service. Horrible indeed.

[danmccarthy]

If you weren't willing to pay $100, why did you indicate that you were willing to pay $100?

I think you are missing the point. From what I read in the original post, this was supposed to be a "proxy" type bid, where you set a maximum, and pool.com's system automatically increases your bid up to that $100 amount if someone else bids against you. If they don't get any other bids, the amount you get charged should be less, probably whatever the minimum bid was.

[HughMungus]

Oops my bad. Maybe they're assuming people will let it slide.

[physics]

I thought it was pretty annoying that you have to wait beyond the day the domain expired to get it. Also the $60 minimum is too high for a domain no one else wanted anyway.