Getting backups from a computer that's freezing from adware

[mamafoofoo]

How can you get files backed up off a computer that's freezing up and turning itself off during the booting up process when a certain spyware/adware program - "Virtual Bouncer" tries to load? It's been attempted to remove with several programs it but it keeps coming back and this last time has trashed my system completely. All the files from all my websites online are on that computer and it's representing considerable financial loss.

It starts to boot up, then when that particular progam tries to be "found" - it's at that point that the computer turns itself off, a while later turns itself on again, and then turns off when goes through the boot process and comes to that program - which incidentally, was unexpectedly picked up with a drive-by download.

[outrun]

If you can't remove it, with a spyware remover try removing it manually.

regards,
Mark

[jdMorgan]

Try this search [google.com].

Jim

[mamafoofoo]

How is it removed manually, especially when my poor little computer can't even really properly boot?

I have no idea how to do that. lilbunnyfoofoo (my girl child) usually does all this tech stuff for me, but she'e out of town so I'm kind of in a dilemma and was hoping you kind people could help me out. :)

[encyclo]

Welcome to WebmasterWorld, mamafoofoo!

Have you tried booting the machine in Safe Mode?

[vkaryl]

Aside from personal files on your machine (which is another problem), you CAN retrieve all your website files currently online by using another machine (your daughter's perhaps) to download all of your website files via FTP, then burn them to cd. This won't give you anything you've got in your resident files that you were working on, or older stuff you've archived on your hard drive.

If you can't boot into safe mode (as encyclo suggested), try using the F5 or F8 bypass (depending on machine brand) into menu mode, then choose the "prompt only" option. If you can get to whatever passes for a dos prompt these days, you may be able to do the old-fashioned command-line copy to disk for your personal data files.

Once you can get the important files off your machine, you should be able to use your OS cd or machine's original Restore cd, format your drive and reinstall everything.

An easier way (though maybe more expensive) would be to contact a local computer shop or tech and see if they can simply take care of this for you. It's a toss-up sometimes whether to do it yourself using time which you may need for something else, or pay a tech to do it. (Around here, an hour's bench time is $35 for this sort of thing. I think it's a LOT more other places....)

[vkaryl]

And welcome to Webmaster World!

Back to your question. Manual removal isn't hard but can be tricky. It's hand-deleting offending lines from the registry relating to the problem program.

Moot point since you can't boot that far!

[kwngian]

Dealing with this problem, you cannot be 'mafoo'.

Try booting in safe mode by tapping on the F8 key when your computer boots and select Safe Mode.

Run regedit and remove suspicious program in

HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows/CurrentVersion/Run

HKEY_CURRENT_USER/SOFTWARE/Microsoft/Windows/CurrentVersion/Run

and also the other 'run' in the CurrentVersion folder; eg. Runonce.

Removal instruction can also be found here:

http*//www.spywareguide.com/product_show.php?SPY=514

I am one of the guilty party for displaying Spy Bouncer's ads who is a merchant of an affiliate network.

I have already remove all presence of it on my site.