Woke up this morning to a down site. Tried to go to Hostgator.com live chat, it was down as well (never seen that happen before). Tried to call their 800 and local numbers, both are giving a busy signal. This started between 6-7am eastern time, according to siteuptime log. Anyone know what's going on?
yeah, I've been around the block a few times, HG is the best I've been able to find. I'm on a dedicated hosting plan (the $179/mo plan, whatever it's called). This is the first major outage I've experienced. Hope it only lasts a few hours... How did you go about receiving your down time credit, did you have to ask for it, or did you get it automatically? are you currently on shared?
I just opened a ticket, stated my case and they issued a credit for two months of hosting ($219/month) $438 total. But, like I said, I probably lost more than that in sales due to downtime earlier this year. We were ok until they migrated us (without warning) to their Provo Data Center. Provo seems like a third party, cut rate operation.
or, contact customer service directly: Michael D. Customer Service Department HostGator.com 713-574-5287 or 1-866-964-2867 ext. 82941 and explain your case.
I am using hostgator too, I am jumping ship today after this major outage. I think the service had been unstable for the past couple 2~3 months. Looking closely at my logs I could note 1~2 more times where it was down by 30 minutes to 2 hours.
I read around the net that they have been bought out by another company? Whereas they are migrating from one datacenter to another lower cost one. I think it is this migration is causing all the bottlenecks and errors. If this is their strategy to cram as many servers into 1 center without investing in the infrastructure, I do not want to stake the future of my life and business here.
Anyways, I am jumping now and will let you guys know how it turns out for me later.
As soon as the "server" is online I am going to start migrating my VPS accounts.
right, so when I got thru to a tech this morning (right as my site went back up, for the 1st time, lol), he said the reason for all this headache we're going thru right now is because of stability issues. I left the conversation with the impression that rather than just let the 'stability issues' slide, they had to do a major overhaul and cause this 'temporary' headache. Anyhow, we'll see!
@frank - where you moving too? I'm doing the same.Ever since the move to Provo, I've had terrible service with odd outages throughout the day. I think Ace DC (Provo) is a cheap, problem ridden DC. here is their site: [acedatacenters.com...]