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Hostgator on August 2 2013

outage on host gator august 2013, no live chat, phone signal busy

     
1:18 pm on Aug 2, 2013 (gmt 0)



Woke up this morning to a down site.
Tried to go to Hostgator.com live chat, it was down as well (never seen that happen before).
Tried to call their 800 and local numbers, both are giving a busy signal.
This started between 6-7am eastern time, according to siteuptime log.
Anyone know what's going on?
3:45 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



[forums.hostgator.com...]

My site is also on HG and down...again. It's the Provo DC again. So far I have received several months of down time credit on my account, but what I need is a working website, not hosting fee refunds.

I actually came to this forum to see if anyone can recommend a more reliable dedicated hosting service with cpanel / WHM included.
4:11 pm on Aug 2, 2013 (gmt 0)



yeah, I've been around the block a few times, HG is the best I've been able to find. I'm on a dedicated hosting plan (the $179/mo plan, whatever it's called). This is the first major outage I've experienced. Hope it only lasts a few hours...
How did you go about receiving your down time credit, did you have to ask for it, or did you get it automatically? are you currently on shared?
4:22 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



I just opened a ticket, stated my case and they issued a credit for two months of hosting ($219/month) $438 total. But, like I said, I probably lost more than that in sales due to downtime earlier this year. We were ok until they migrated us (without warning) to their Provo Data Center. Provo seems like a third party, cut rate operation.

or, contact customer service directly:
Michael D. Customer Service Department HostGator.com
713-574-5287 or 1-866-964-2867 ext. 82941
and explain your case.
4:41 pm on Aug 2, 2013 (gmt 0)

5+ Year Member



Same thing for me and the bunch of WP themes I have running on Bluehost. They're in Orem, Utah, next door to Provo and Hostmonster. It's been intermittent all day for me.

It's interesting to watch IsItDownRightNow dot com, which I've discovered as a result of all this.
5:01 pm on Aug 2, 2013 (gmt 0)



I am using hostgator too, I am jumping ship today after this major outage. I think the service had been unstable for the past couple 2~3 months. Looking closely at my logs I could note 1~2 more times where it was down by 30 minutes to 2 hours.

I read around the net that they have been bought out by another company? Whereas they are migrating from one datacenter to another lower cost one. I think it is this migration is causing all the bottlenecks and errors. If this is their strategy to cram as many servers into 1 center without investing in the infrastructure, I do not want to stake the future of my life and business here.

Anyways, I am jumping now and will let you guys know how it turns out for me later.

As soon as the "server" is online I am going to start migrating my VPS accounts.
5:03 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Administrator brotherhood_of_lan is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Another one in the same boat.
5:30 pm on Aug 2, 2013 (gmt 0)



right, so when I got thru to a tech this morning (right as my site went back up, for the 1st time, lol), he said the reason for all this headache we're going thru right now is because of stability issues. I left the conversation with the impression that rather than just let the 'stability issues' slide, they had to do a major overhaul and cause this 'temporary' headache. Anyhow, we'll see!
5:45 pm on Aug 2, 2013 (gmt 0)

5+ Year Member



From a post on the Bluehost FB page, "Bluehost, Hostgator, Hostmonster, Justhost, and probably several others are all owned by Endurance International Group."

I guess since they're all having the same problems this means they all use the same facilities.

They used to be almost bulletproof. I guess the MBAs in the front office had a better idea.
6:35 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Administrator brotherhood_of_lan is a WebmasterWorld Top Contributor of All Time 10+ Year Member Top Contributors Of The Month



Back online, for me.
7:12 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Senior Member drdoc is a WebmasterWorld Top Contributor of All Time 10+ Year Member



Yeah, the last few servers appear to be up now for me as well.
7:18 pm on Aug 2, 2013 (gmt 0)



still down for me
7:47 pm on Aug 2, 2013 (gmt 0)



one of my site appears to be back. not the other server. hopefully things are getting ready online now. I am still jumping ship however.
8:27 pm on Aug 2, 2013 (gmt 0)

WebmasterWorld Senior Member lucy24 is a WebmasterWorld Top Contributor of All Time Top Contributors Of The Month



It's interesting to watch IsItDownRightNow dot com

If you do jump, find out if the prospective host has its own information page hosted in a different facility (obviously) and in a different geographical area (preferably).
2:16 pm on Aug 3, 2013 (gmt 0)

WebmasterWorld Senior Member 5+ Year Member



@frank - where you moving too? I'm doing the same.Ever since the move to Provo, I've had terrible service with odd outages throughout the day. I think Ace DC (Provo) is a cheap, problem ridden DC.
here is their site: [acedatacenters.com...]
7:22 pm on Aug 3, 2013 (gmt 0)

10+ Year Member



You guys might like to check out ServInt - I've been with them for more than a decade - they really know their game.

[no affiliations apart from giving them my money for 10 years *_*]
9:17 pm on Aug 3, 2013 (gmt 0)

WebmasterWorld Senior Member piatkow is a WebmasterWorld Top Contributor of All Time 5+ Year Member



Well that explains why a random selection of web sites vanished for a few hours yesterday
10:50 pm on Aug 3, 2013 (gmt 0)



@backdraft I sent you a PM with my migration details.
11:56 am on Aug 4, 2013 (gmt 0)

5+ Year Member



Got billed automatically by Bluehost for annual hosting-- and it had a 15.7% increase over last year. Perfect timing with the Friday outages. Kinda like a b**ch slap.

Their billing customer service guy confirmed that Bluehost, Hostgator, Hostmonster and Justhost are owned by Endurance International Group.

A friend of mine hosting on Justhost called me Friday to commiserate over the same outages.
 

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