The Planet offline again, thousands of sites down

servers, outage, network connectivity

[dusky]

Thousands of customers experienced and still experiencing sketchy connections, one hour your server is online, then offline the next. Even theplanet sites themselves and their orbit site is not spared, try for your self [theplanet.com...] (if online, try again in 30 minutes or so and you'll see) . Apparently, (see [forums.theplanet.com...] The Planet’s core network in Houston is to blame according to the planet's staff when I had a chance to read a reply they gave me through the ticket system before the site went down. Although hours ago they said they fixed the problem, lack of connectivity is still occurring. G* mayday update + theplanet going down for most hours within 24 hrs and still counting is not going to help sites that seen a demotion from this search engine hosted on this company's dedicated servers

[edited by: phranque at 5:00 am (utc) on May 4, 2010]
[edit reason] URL [webmasterworld.com] [/edit]

[wtkad]

Thanks for the article, I'd been trying to find out what's going on. Is there a good place to watch for updates on when this will be resolved?

[vayapues]

dusky,

where is your source? I believe you. I just want to be able to check in on a regular basis for updates. This is costing me SO MUCH MONEY!

[dusky]

their site itself was down [theplanet.com...] their forums are just up see the update before it goes down again [forums.theplanet.com...]

[dusky]

Their Houston data centre houses at least 10,000 servers, when I said thousands of sites down, it should read millions of sites down. It is the world's leader in dedicated servers, let's not knock them for managing to have 10s of thousands of servers operational 99.99% of the time, though that may not be to everyone's liking, "dust" can sometimes hit the fan!

It's costing millions of people money, when I got a reply through the their ticket system, it sounded as though they were prepared for an outage that may be reoccurring, hence the offer of the Network SLA refund etc if one is affected. It's funny when a large outage like this happens, it's always in MAY, see the last one with the fire that lasted for weeks for some people (which I reported about) [webmasterworld.com...] , the one before it I think was in may or that vicinity..

[edited by: eelixduppy at 2:24 pm (utc) on May 3, 2010]
[edit reason] fixed link [/edit]

[dusky]

Looks like they are up now, watch out in an hour's time, it's been happening since yesterday!