Please help ASAP! None of my forms are working!

Forms not sending confirm email or info for billin!

[chicoco25]

I have set up various forms for the website i do updates for. There are various forms set up to send:

1) a confirmation email to the person filling out the form
2)Send the results to an outside company for billing
3)Write the results to a database located on the server for logging

For some reason, all the forms(or at least the ones Ive checked) have stopped sending the confirmation and the email to the outside billers. The only thing still functional is the writing to the database...and the 'Thank you' page that comes up after submission of the form. Most of the forms havent been touched recently, so im assuming its a bigger problem. PLEASE PLEASE PLEASE...if you have any suggestions, please share. What could the problem be?!

[martinibuster]

First of all, although you're in a panic, there's no reason to spam the board with multiple postings. ;)

The number one culprit for forms that stop working is if you messed with the perl scripts, uploaded them, and didn't chmod them. Find out what settings they should be set for, then chmod them.

The number two culprit is that you uploaded them in binary format, instead of the correct ascii format.

Give those a try.

[chicoco25]

Sorry about that Martini,

But thousands of $$$ are dwindling right now. Im a little panicked for sure. Ill calm down for the sake of the board :) I haven't touched (downloaded or uploaded) any of the scripts since the problem developed. I didnt write any of them. They were there long before me. Does that lead somewhere else?

[MatthewHSE]

I know absolutely nothing that could help you, except to ask the perhaps-obvious question, are you the only one with access to the site in question? Or is it possible that someone else may have messed up the scripts?

[griz_fan]

Well... I'd guess that the scripts are still working, given that the form data is still being written to a table. But, the common thread with the two elements that are failing are that they're email elements. Have you checked to ensure your SMTP server is up and running? Maybe upload a simple test script that emails form data to you to test it. I'm willing to bet that the SMTP server either has stopped responding or someone "updated" it, causing the all your code that uses it to break...