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Spam - how do they get my hidden address?

     
11:51 am on Jan 9, 2007 (gmt 0)

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Like everyone else, most of my email is spam. Our main customer service email address was so abused I changed it - only a month ago. It was only listed in one place on our website, it was shown in a GIF image to stop robots capturing the email address from the HTML.

But they still got it, I would be surprised if the spammers processed all gif images using OCR to find email addresses, surely not?

What a pain they are. Maybe I'll have to break it up it to several images if that's the case. Has anyone else found this?

Regards,

Jez.

12:34 pm on Jan 9, 2007 (gmt 0)

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Hi,
I found a solution by searching on Google for "hiding them from email-harvesting robots while revealing them to real people".
I hope this does not break Posting Guidelines as I am just trying to pass on a solution that I have found and used.
1:52 pm on Jan 9, 2007 (gmt 0)

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another possibility:

"They" may have got it not from the web page, but from the local mail address book entry of at least one trojan-0wned zombified workstation of one of their customers ... or even in their own company.

If you changed that address from 'service' to 'support', you may also get automated mails just sent to to a variety of assumed generic role accounts in the blind, unless you change it to something special like 'service4711'.

Kind regards,
R.

6:27 pm on Jan 9, 2007 (gmt 0)

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Spammers will send probing emails to addresses at random for any domain. Hiding the address is poor practice since it denies access to anyone who is blind or has image loading turned off.

A contact form is another answer. While you'll still get spammers trying to hack such forms some simple precautions eliminate most of them.

Personally I prefer to publish my contact address and deal with the spam as it arrives.

1:34 pm on Jan 10, 2007 (gmt 0)

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Personally I prefer to publish my contact address and deal with the spam as it arrives.

I also have tried various solutions to avoid SPAM but wihout losing mail from real clients. The only solution that works for me is above.

I now funnel all my mail through Gmail which does a great job at filtering the Spam. A few get through, especially the bounces from Spammers using my domain names.

5:11 pm on Jan 11, 2007 (gmt 0)

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I have pinned the escape of some of my addresses down to zombies. I also get a lot to randomname@mydomain and of course a lot of bounces as both my old and new domain names are getting spoofed. The new domain within weeks of going live.

What really annoys me is the so called professionals who bounce spam to the spoofed domain rather than actual source.