Forum Moderators: phranque
I have a colleague, who sends outlook emails which causes other PC's to crash when replying.
So far there has been 5 people whose systems have crashed - most are external and one is the company's director who is working from a laptop.
They are just text emails sometimes with and without her signature.
I've run a virus check - her PC is clean.
Has anyone had this issue or have any advice?
Thanks
I've never heard of plain text e-mail crashing Outlook. There must be something attached to the message.
uninstall / reinstall
Kaled.
Patient: Doctor, Doctor, it hurts when I do this!
Doctor: So, stop doing that!
First and foremost, convince your colleague to stop sending emails anywhere but to an expendable test machine until the problem is fixed.
I would also assume that the PC is infected in some way, and it really would be wise to isolate it from any internal corporate network until fixed.
Reminds me of an incident back in the dark ages of computing... A disk drive at my college computing center was reporting errors on the operator's console. This was in the days when disk drives held removable "disk packs". So, the operator on duty removed the disk pack from the drive and mounted it in another drive. Darn! Same thing! So, he moved it to another drive... and another... five in all.
Turns out one of the disk-pack platters was warped. As he moved the pack from drive to drive to drive, it destroyed the heads on each drive. (Known as a "head crash" - which is literally what happened.)
The next day the drive manufacturer was on-site repairing the drives - at a cost of many thousands of dollars.
First step: S T O P!
