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Implementing a "Live Chat" support system.

Any feedback appreciated.

     
11:10 am on Aug 15, 2006 (gmt 0)

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Well, I am glad to report that I signed a large new client.
They already offer 24*24 support via phone, and needs to implement also a live chat system. It needs to be incorporated with the rest of my new PHP/MySQL web dev.(Possibly offering as many languages as possible)

Any experience in implementing such a system?

Please sticky me any link (Purchase or any dev like Source forge)
I rather go with a for a fee system to be sure that Iíll get a good support.
Thanks

2:38 am on Aug 16, 2006 (gmt 0)

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I use "Liveclient", freebies but good support if you donate something. I donated $5 and the chap was quite helpful.

also comes with a little application for the desktop so I know if someone's on the site in the FAQ section.

It's pretty slick but may not be impressive enough for a major client if only as a free download and small company.

I removed the FAQ module and just left it as plain live help, as I didn't overly like the FAQ system and it seemed slow. Other downside is the desktop app doesn't like being switched off via Windows, will hang for a good 30 seconds or so but hops off happily if you use the 'close' button within the app.

Dunno if that's much use to you?

P

10:54 am on Aug 16, 2006 (gmt 0)

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Thanks Pibs

I will look at it.

10:57 am on Aug 16, 2006 (gmt 0)

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Also try LivePerson
8:41 pm on Aug 16, 2006 (gmt 0)

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Coffeecup has one that one of my clients use, they are happy with it. Runs about $30 or so and has a free trial if I am not mistaken.

M