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Any experience in implementing such a system?
Please sticky me any link (Purchase or any dev like Source forge)
I rather go with a for a fee system to be sure that Iíll get a good support.
also comes with a little application for the desktop so I know if someone's on the site in the FAQ section.
It's pretty slick but may not be impressive enough for a major client if only as a free download and small company.
I removed the FAQ module and just left it as plain live help, as I didn't overly like the FAQ system and it seemed slow. Other downside is the desktop app doesn't like being switched off via Windows, will hang for a good 30 seconds or so but hops off happily if you use the 'close' button within the app.
Dunno if that's much use to you?