Got hacked and they changed my internet connection phone number

happened to anyone else?

[internetheaven]

Don't know how it happened but somehow the dial-up number (I live in a non-broadband region) I use to connect to the internet was changed. Norton had caught some spyware that day though.

It changed the number from a freephone one to a premium rate one - 0871 0101070. As the number only flicks by for a couple of milliseconds I didn't notice until about three days later by which time I'd run up a a bill of over £300 just on that number.

I phone BT to tell them and they said they would investigate but two months later I just got my bill and it hasn't been removed. They haven't responded to my letters yet (I gave up after being on hold for half an hour) but I wondered if this had happened to anyone else and what they did about it?

Thanks
Mike

[kaled]

Try [ofcom.org.uk...]

In my experience they are the most useless bunch of idiots on the planet, but you might be lucky.

Kaled.