Pros / Cons of IM on a Corporate site

[Acternaweb]

I am looking for some pros and cons on using a form of instant messengaing on corporate sites. This would include both pull and push technologies. What are expections for future launches?

Any info would help.

[vibgyor79]

Currently, the only corporate websites using this technology are those that develop such products (for technology demonstration).

PROS:

1) Quicker than email and more convenient than telephone
2) Will result in more enquiries.

CONS:

Needs to be manned by a person who is very knowledgeable about the products/services. This person should be given other responsibilites in the company, like sales assistance.

[txbakers]

I use one for tech support - gives me an advantage over the competition. The user can click a button to chat with a designer immediately so we can identify and fix problems quickly.

they like that.

[veritysystems]

Epson have quite a good one for problem solving.