When the hosting is not recognized by registrar

What to do

[silverbytes]

I signed up for an account in a hosting company (well known) when tried to delegate dns in the registrar (www.nic.ar) they don't recognize them.
they are not registered at all there so I can't delegate the dns.

Talked with the company support, they don't care. They say I must fix it on my own.

The issue is I can't generate a new entity by them and they refuse to do anything. Though they allow to select .com.ar domains in the sign up form, they don't support them.

The end of story: they refunded money back. What a waste of time.

That's how ended this time. But is there other way to solve the problem? I don't think other people can do the registration but themselves...

[SeanW]

Your registrar should be able to create the records on your behalf. Most registrars I've dealt with do it automagically, but some (Netsol comes to mind) requires a separate form to create the name server.

Edit: All my cases of creating new name servers were when the name server was under my zone, chances are they won't create one for provider.com.ar. But you can do it for ns1.yourzone.com.ar and point the IP over to ns1.provider.com.ar

Sean

[silverbytes]

I don't know what information is required and I'm afraid to creat a wrong one and then get stuck with dns delegation....
Do you know what information is required?
AS far as I know you must generate an entity with personal data first. Then you can register your servers... All things I ignore.