Forum Moderators: phranque
Chances are if you've had good success so far it'll continue. Levels of service generally stay consistent over time, and companies know that a lot of their business is built by word-of-mouth and referrals, so if what they're doing is working they're likely to stay that way.
It's not a bad idea to do a periodic check now and then and send some simple question you think up just to check the response time. That way you'll know if there's a change.
[msnbc.com...]
I think it's a fair question, given the circumstances.