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Data Breach at Hotel Booking Site Investigated By UK's ICO

     
5:32 pm on Jul 1, 2014 (gmt 0)

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Shouldn't every site holding sensitive personal data be auditing its security and privacy controls?

A hotel booking website that was leaking large amounts of customer information is being investigated by the UK data privacy watchdog.Data Breach at Hotel Booking Site Investigated By UK's ICO [bbc.co.uk]
The exposed data could allow the matching of hotel bookings with home addresses.
Information security consultant Scott Helme, who described the breach as "appalling", told the BBC that repeated emails and phone calls to HotelStayUK had been ignored.

However, managing director Chris Orrell said he was unaware of the issue.

"No-one's passed on any information to me," he said.
6:44 pm on July 1, 2014 (gmt 0)

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It sounds like their customer service might have been appalling even without the leaked information, if the security firm could not reach anyone via phone and email for a week, how do the customers deal with issues?
1:35 pm on July 3, 2014 (gmt 0)

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hehe, yeah, i've been wondering about that.
It's too easy to set these things up without due care and attention to the basics: Customer care.