Timeouts When Uploading Attachments

[jimmy058910]

Hi,

I am on a dedicated server and this is the last thing I need to 'get right' before I release my site to the public and it's the most important so any help is much appreciated!

Before I moved to CloudFlare, I tested a file of 211MB in size as an upload and it worked and worked fast. After I moved, it times out almost exactly 30 seconds from when I click the submit button.

I tried messing with php.ini settings and apache settings but they both don't seem to have any effect, I keep getting the same timeouts.

What can I do?

Thanks,
Jimmy

[mbabuskov]

Did you restart the server after changing php.ini?

There are 2 settings in php.ini for this; did you change both?

[jimmy058910]

The only php setting I see that has 30 seconds is the max_execution_time but I thought I read somewhere that this occurs AFTER the file is actually uploaded. What two settings are you referring to?

I restart Apache and MySQL when I try things.

[mbabuskov]

There is a setting named "max_input_time".

Maybe your php.ini is missing it and the default of 30 seconds is used?

[edited by: coopster at 4:53 pm (utc) on Apr 14, 2011]
[edit reason] TOS#13 [webmasterworld.com] [/edit]

[jimmy058910]

Yeah I seen that max_input_time but it defaults to 60 seconds so I figured that wasn't it and haven't tried messing with that one.

[mbabuskov]

Maybe the upload file size is limited and you it takes about 30secs. to upload that many bytes before it dies.

In any case, you should be able to see the error message in Apache log, unless logging is disabled.

HTH

[edited by: coopster at 4:53 pm (utc) on Apr 14, 2011]

[jimmy058910]

The upload size is 280M and post_size is 999M. Same settings from before that worked with a 211MB file before I moved to CloudFlare.

I'm going to try to turn on error logging and see what's going on

[jimmy058910]

It does seem to be a problem with Cloud Flare and there might not be a way around (at least in my situation)

Thanks for the help though

[rocknbil]

You can also do it per directory in an .htaccess file. This is likely a little safer as it restricts the increases to a localized area on your server.

php_value max_input_time 200
php_value upload_max_filesize "300M"

However with file sizes like that you might still have issues with the browser timing out.

Rn a phoinfo() to verify they take effect.

[damonCF]

Hi,

I actually work for CloudFlare and we've seen some timeout issues with large files (working on a fix for things like WordPress). Options that might work right now:

1. Temporarily deactivate CloudFlare by going to: settings->Deactivate in CloudFlare. Try the upload again in about 10-15 minutes after doing so (or try Development Mode by going to settings->CloudFlare settings->Development Mode->toggle on).

2. If you often have to upload large files, try to create a subdomain for uploads and then add it to CloudFlare as a subdomain we don't proxy (settings->DNS settings->Add subdomain->Make sure Cloud is gray).