Support Ticket System - PHP/MySQL

Lightweight & easy on the eyes

[emduck]

Can anyone recommend a solid, web-based PHP/MySQL support ticket software? What matters most to me is that it be trivial for my customers to submit a ticket; that the ticketing system be well-integrated with email; and that the interface be nice-looking and well-organized. In short, I want the FogBugz of support ticketing systems.

TIA,
Emily

[jatar_k]

Welcome to WebmasterWorld emduck,

We spent a ton of time looking for good internal and client oriented ticketing systems. We never really found anything that worked for us. We tried quite a few and ended up with bugzilla for internal use. For a client oriented one we went with a custom forum type system that was integrated with our site.

I find the forum model the best for ticketing/support but I was never truly happy with any we tried and rolled my own. It only took a few hours to get the bones done. The tweaks took a couple of extra days.

[gsnider]

Kayako eSupport is the best support system available in PHP.

[coopster]

Or you could use the same one that MySQL uses ...

[dev.mysql.com...]

[NomikOS]

If you want something well done, do it for your self!
ZoRG - The fifth Element
------------------------------

Well, today see the movie again...
And it's true. The better code is what you know perfectly: your own code.-

Obviously depends of yours skills.
If you are a good coder, then you have a fun job ahead.
If you are not, then do it, and you will be.

A support system:

1) It's not so difficult to do:
Start only with a form than email to you. If your users need it will be happy with that. Then do it as fast as you can. (1 day?)

2) Add what you want day by day:
Slowly by secure. Your users already have that what they need, so enjoy your self! learning and discovering new ways.

3) Finally you will have the better support system in the world. That's for sure.

4) Show it to us, share it with us.
Maybe at next time when someone ask for "Support Ticket System - PHP/MySQL" we will know what respond.
(better than with all my evasives :) )

What do you think? And sure (as the boss says) welcome to the best webmaster world!

-------------------

[emduck]

My original post was a request to find robust support ticket software, with a strong preference for LAMP.

I believe Kayako offers the best system for my needs.
You can either get the full SupportSuite, at $500.
If chat is not a desired feature, then you spend only $300 for eSupport.

BTW, I really like the look of HelpSpot, and the fact that it's US-based (Kayako is based in India.) Helpspot is simply not as mature as Kayako, but I would keep an eye on it, as I think the company clearly places a premium on useability and good looks.

As far as rolling my own, I charge $75/hour for custom programming work. In order to complete with Kayako, I would have to build a useful, robust, skinnable system in 4 hours. Kayako looks like it has hundreds if not thousands of person-hours behind it. I'm more than willing to fork over the $300.

And no, I don't work for Kayako!

Thanks to all for the passionate posts.
Emily

[edited by: jatar_k at 5:08 pm (utc) on Nov. 7, 2005]
[edit reason] no sigs or urls thanks [/edit]