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Blackberry's founder Mike Lazaridis has said services are "fully restored" following a three-day global blackout.
Millions of customers worldwide had their messaging and email service disrupted with many turning to Twitter to express their anger.
In a press conference at 15:00 BST, Mr Lazaridis said the company would now begin a full investigation of what happened.
He apologised again for the problems customers had experienced.
"We know we've let many of you down. You expect more from us. I expect more from us," he said.