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Microsoft has revealed that 1 in 10 users who tried to install a software update on their Windows mobile experienced problems.
The company had previously said that only a "small number" of handsets were affected.
Owners have reported a range of issues following the download, from phones crashing, to becoming completely unusable.
Microsoft pulled the update soon after the problem came to light.
Contrary to some of the gloomy headlines out there, our preliminary internal data paint a very different picture about update progress:
•90 percent of people who’ve received an update notification have installed the new software patch successfully. (So when your turn to download it arrives, chances are good this will be a non-event.)
•Of the 10 percent who did experience a problem, nearly half failed for two basic reasons—a bad Internet connection or insufficient computer storage space. Luckily, both are easy to fix.
Has the update process gone perfectly? No—but few large-scale software updates ever do, and the engineering team here was prepared. Of course, when it’s your phone that’s having a problem—or you’re the one waiting—it’s still aggravating. That’s why we’re committed to learning from our first update and improving the process. We know we have work to do, and we won’t be satisfied until you are.