PDA, outlook and conflicting contacts

[cmendla]

I'm running into a problem with a palm running dataviz software and outlook (2003 I believe). During a sync, we get the following message

One or more contacts in Outlook may have conflicting versions. You should resolve these conflicts and then synchronize again. To correct the problem, do the following: 1. Open Outlook and switch to Contacts 2. Select View ¦ Current View ¦ By Category from the menu 3. Look for items with a crossed swords icon next to them 4. For each item found, double click and resolve the conflicting changes Note that Outlook 2003 indicates conflicting records with a yellow diamond symbol rather than the crossed swords shown in Outlook 98, 2000 and 2002.

We've tried a soft reset of the palm and we've looked all over for the yellow diamond icons. I was just wondering if anyone ran into this before. (and of course if anyone has any suggetions)

We have tried "Desktop overwrites handheld" also without positive results.

We're trying to avoid a complete re-install of the palm and dataviz software.

thanks

chris