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quick question about adding a page to a website

3:39 pm on Jan 13, 2011 (gmt 0)

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I do the marketing for a company that supplies a range of services.

We did have a very able webmaster who left some time ago and after a long time his position has been filled by someone I have very little faith in.

Since I myself am not technically savvy I'd like to ask your opinion on something.

We have added a new service and all I have asked him to do is create a new page with existing text and an existing picture in exactly the same fashion as the other services and also then create an option from our services page linking to that page. That's it, there are no extra links, bells or whistles. He has the text (about 100 words) and he has the picture and it would be the same template (which is very simple) as the others already present.

He has told me this will take him 3 to 4 hours and that's not even live, just on the test site.

I think that seems incredibly like a lot of time for what seems a very basic request. It's been prioritised so there is nothing standing in his way.

Am I being unreasonable in expecting this to to take a fraction of that time?

Many Thanks.
4:35 pm on Jan 13, 2011 (gmt 0)

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It does sound a bit excessive, well a lot in fact.

I can get a new page up with new images etc in minutes, as I expect most on here could.
6:27 pm on Jan 14, 2011 (gmt 0)

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There are likely a lot of other factors involved.

Is there any modification of graphics involved? Rounded corners, tricky fades, animations, flash? ++ time.

Is this integrated into a CMS? This gets more complicated when I see this:

then create an option from our services page linking to that page.

"Option?" What does this mean, a form control like a drop down list, checkbox, radio button? That being the case, there may be some server side programming involved. Many users see forms as "click a button, it should do this, it should do that - SIMPLE!" but there is a lot that goes on behind a click - program logic, error checking, debugging. The good ones only make it look simple. I deal with this daily, when a customer starts off with "this should be simple so it shouldn't cost much" my bowels go weak, I'm in for it.

Along those lines, are these pages output dynamically? I know you might not know what that means, but sometimes a "page" is not always a file, it's an output from a program.

I could be off, but often the simple explanation is not always the whole story. I'd ask him to explain (which, like it or not, will probably and SHOULD go into the padding of the project price. Time = money.)