Welcome to WebmasterWorld Guest from 188.8.131.52
They agreed to refund my money and I am yet to see any of it. When I send them emails I get an auto response that the customer service team are experiencing high traffic and I will be answered in the next 1-2 business days - it's been weeks now with repeated emails sent and this same reply. I have even emailed < the owner's > so called email address. The only thing I am getting in reply is more sales emails...
How do you think I should handle this now?...It leaves a really bad taste in your mouth especially when we are at opposite ends of the world.
Kind thoughts to You
[edited by: tedster at 3:26 am (utc) on Sep. 28, 2007]
[edit reason] remove specifics [/edit]
How do you think I should handle this now?
I don't have any suggestions as to how to handle this now.
I have a suggestion for others, though, before buying ANYTHING online, let alone expensive e-books.
Simply do a search for:
<company name> scam
I also avoid buying anything from sites that use long pages of text with call-outs in red and lots of yellow highlighting.
OK, I do have a suggestion: contact the District Attorney in the city/state where they are located. You're unlikely to get any relief, but at least you will add to the record.
Call your card company, and they will send you a form to fill out. It has to be done in writing. Fill out the form, and attach any documentation you have. Make sure you print out their refund policy.
Credit cards are getting more strict with online chargebacks again, and simply said I don't want it anymore won't be a good enough reason. Saying you didn't receive it and when you requested a refund you got no reply should be a good enough argument to initiate the chargeback.
Then you can rest assured know that you'll have the money back AND that business will have to pay a nice fee for having a chargeback lol
The longer you wait - the less of a chance you have of getting your money back. Most issuing banks will have up to 6 months, but debit cards with a card association logo on them, are usually a lot less.