Forum Moderators: mack
ps -ef ¦ grep cascade
If the actual name of the executable isn't "cascade" substitute the appropriate name.
But that's a bizarre explanation from tech support. I can't imagine how running two instances of a server would result in having a text-based view. The most likely result of running two instances of a server would be that the second instance either would fail because it's port(s) is(are) already in use, or else the server would start on another port(s).
Sounds more like a missing style sheet/theme/whatever.
But I know nothing specific about Cascade.