How to contact Bing Webmaster Support if they don't answer?

[shamrock]

I sent them an inquiry various times through their form. they did not send me any confirmation my inquiry was received. they don't have any support forum. who can I speak with?

[TorontoBoy]

No one will help you. There are too many web sites. You did not pay them, so don't expect any service. Ditto for Google, Yahoo, Baidu, Sougou, etc as well.

[robzilla]

What did you contact them about?

[E-mail support] has very clear guidelines around which topics should be submitted. Sending in queries better suited to posting on our discussion forums not only takes up valuable time, but likely ensures the query will not be answered. Please look at the available options in the drop-down menu carefully and decide if your question should be submitted to one of the topic areas listed.

[bing.com...]

[Hoople]

they don't have any support forum.

[support.google.com ]

[shamrock]

This is Bing, not Google.
I contacted about a website that got removed from the index because it suddenly no longer met their "quality" standards (even though it ranks on google).
I asked for a new review to get the site back into the index, after making some changes.
Eventually yesterday I managed to get a hold of them once again, and let's see how it will go.

[lucy24]

Sending in queries better suited to posting on our discussion forums not only takes up valuable time, but likely ensures the query will not be answered.

Uhmm...

In order to determine that a given query is better suited to a different venue, someone would have to read it. At that point, it costs nothing to click a button that sends an automated response saying “This question can be addressed in our discussion forums” with link, and then the asker knows that the email has been seen.

Granted, the world’s largest software company is probably not all that worried about maintaining good public relations, but honestly, bing-- “valuable time”? What do you gain from insulting your users?

[shamrock]

Update: After waiting for 10 days, Bing came back to me with a canned response, even though I spent a lot of time and effort to make changes to the website so that bing bot will be happy with it. It did not help, and Bing refuse to say why. Really can't believe the service is so poor.
The reason I'm posting here is because Bing mention webmaster world as board that they monitor. Can the moderator of this board offer any help?

[shamrock]

Update: Still waiting for Bing support. Terrible experience.

[RhinoFish]

Rebranded as "Microsoft Advertising" Support now, that should make things faster. (Ignore me, ha.)