redirects - not allowed?

[smallcompany]

Normally, re-directs are not allowed with adCenter.

This is what I got in a reply from the adCenter support when I asked why three of my ads got disapproved. Then it said that affiliates were actually allowed to use redirects, and that the support person would ask their policy team to review and forward results.

This makes total non-sense to me as it is about end destination, not what happens between, unless it's harmful to users.
Or adCenter can't handle it right.

Regardless of affiliates, I know that a huge number of advertisers uses redirects for tracking and other purposes.
Therefore, about that redirects are not allowed - either this support person needs additional training, or adCenter is getting it wrong big time.

Now when they have to excel due to Google smashing bunch of affiliate accounts.

P.S.
Oh yeah, I do have other redirecting ads running.

[smallcompany]

This is amazing.

I replied and asked to point me wherever the "redirect" has been explained as something not to be done, just to get second email where the support person gave me an explanation how example.com from display URL has to end at example.com. So it would be a display URL policy, not redirect. All that does not apply to my accounts at all. My ads work just fine.

In a meantime I found more disapproved ads.

What the heck is wrong with Microsoft?

My theory is that they have a technical problem they can't handle, yet the support swings you around like you're brainless.

Just fix it!

[Kobayashi]

Strange, I was just about to upload 100 of ads that all use my own redirect domain so I can maintain my own stats. The ads display and final destination domain are the same. Would like some clarity on this before I proceed.

[RhinoFish]

When they disapprove your ads, call them and they'll fix it.

[aeiouy]

I had to fight with them on this. They disallowed my ads for unuseful content. I talked to several people, and they could never actually tell me what that meant. The people I asked just speculated and guessed but had no real idea what it was.

Then they resubmmited and gave me weird answers like redirects, which I used for tracking purposes and other nonsensical reasons I never really understood.

I basically ended up telling the guy to close the ticket because what they were telling me didn't make sense, and we wanted me to call him again to discuss it some more.

It seems dumb to me that they can not precisely tell you what triggered this kind of action. Telling me something is "unuseful" is more than a little bit ironic. I still don't even know if that is an actual word.

It is not worth wasting time with them when they do this. Clearly the people responsible for this stuff are not very good at it. MSN has always had massively uneven enforcement of their policies... In the OP's case and in my case, there is no actual evidence of anything being wrong. I am not trying to skirt any rules or hit any gray areas, I have been running the same ads and landing pages forever.

The way I see it is somebody who didn't know what they were doing flagged some of my keywords, then I went back and protested it, it then went back to the department, and they probably just asked the same guy again to check it, which of course the guy who screwed up the first time is going to validate his own work and the support people are not going to be able to help because they have no idea what is going on.

The first level support for adcenter is much worse than Yahoo! which is pretty disconcerting for the merger.