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AdCenter Desktop

New Version Keeps Crashing

     
12:24 pm on Apr 29, 2009 (gmt 0)

5+ Year Member



My Adcenter Desktop automatically updated itself to the latest version a day or two back. Now it has been crashing continuously. Is it me or do others have the same problem?

My Adcenter Desktop Version is 2.3.1 (5.1.04199.0)

5:23 pm on Apr 29, 2009 (gmt 0)

WebmasterWorld Administrator 10+ Year Member



I have the same problem. It never fully boots up?
6:46 pm on Apr 29, 2009 (gmt 0)

5+ Year Member



and to think i'm joining it in a few mins.. I've been looking for ad vouchers when applying for Adcenter.. any leads guys?
5:11 pm on Apr 30, 2009 (gmt 0)

5+ Year Member



Hi All,

As this can be a complex situation to troubleshoot effectively, I might suggest that you call our support line and speak with a representative. Once we have been able to gather information regarding the issue that you are experiencing, we will be able to investigate further if needs be. Please ensure that you do meet the system requirements as well.

Here are the current requirements:

  • 32-bit processor required; 64-bit processors are supported
  • 32-bit version of Microsoft Windows 2000, Windows XP, or Windows Vista
  • Microsoft Internet Explorer 6 or later
  • 1 GB of RAM

    Please feel free to contact our support team via phone or email.

    United States:
    Telephone: (800) 518-5689 6:00am-18:00pm PST seven days a week
    Easy Assist Remote Desktop Assistance: (866) 783-1045
    Email: [support.adcenter.msn.com...]

    United Kingdom:
    Telephone: 0800 633 5915 08:00 18:00 (UK) Monday Sunday
    Email: [support.adcenter.msn.com...]

    Canada Support:
    Telephone: (800) 985-4671 6:00am-18:00pm PST seven days a week
    Email: [support.adcenter.msn.com...]

    Singapore Support:
    Telephone: (800) 518-5689 9:00 am 11:00 am SST Monday through Friday
    Email: [support.adcenter.msn.com...]

    Thank you,

    Brian H - MSFT

  • 5:43 pm on Apr 30, 2009 (gmt 0)

    10+ Year Member



    I'm having the same frequent crashing problem. It crashes 100% of the time I go to Desktop Options->Account List.
    6:34 pm on Apr 30, 2009 (gmt 0)

    5+ Year Member



    Hi All,

    Currently, I have sent a message to the team to have this issue resolved. Once resolved, I will update this thread.

    Thank you,

    Brian H - MSFT

    10:06 pm on May 8, 2009 (gmt 0)

    5+ Year Member



    Hi All,

    If you are still experiencing this error, you can try renaming the 2.0 folder.

    The folder is loceted in the Apps directory here:
    c:\Users\%username%\AppData\Local\Apps\
    c:\Documents and Settings\%username%\AppData\Local\Apps\

    Rename the 2.0 folder to 2.0__OLD (suggestion only), then restart Ace and it will rebuild the 2.0 folder with the correct files. Once I had restarted Ace, I was able to successfully able to utilize the desktop tool once agin.

    Please let me know the outcome.

    Thank you,

    Brian H - MSFT

    7:02 am on May 14, 2009 (gmt 0)

    WebmasterWorld Administrator 10+ Year Member



    Brian, thank you. It now works.

    For the record here is the exact location of my folder:
    C:\Documents and Settings\George\Local Settings\Apps\2.0

    6:29 pm on May 15, 2009 (gmt 0)

    5+ Year Member



    Appologies - Thank you :)
     

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