Don't drop acid into your ad

Forbidden keyword

[wrgvt]

I've had an ad running on AdCenter for quite a while where the title of the product has the word "acid" as part of the name. It's not my title, it comes from a large international company. I modified the ad yesterday and it's now flagged as disapproved since it refers to drug use.

I imagine this is a new forbidden keyword that some algorithm has flagged. Surely, nobody ever uses the word "acid" in any non-drug use content (sarcasm intended). Unlike AdWords, I couldn't find a "Request Exception" link where the account's ad can be permanently flagged as to not being the violation the computer algorithm is try to stop.

So what are my options? E-mail or call support? Will a flag be set that will allow me to continue to make changes to this ad in the future, or will that re-trigger the algorithm and I'd have repeat the support contact every time?

Frankly, this is a minor ad in a large campaign and it's not worth my effort to track this down. Others may be wary about using "acid" in any of their ad text.

[Philosopher]

I don't know if they have a way of flagging it so that you can edit it in the future, but I do know you can give them a call and they will usually get the keywords approved for you very quickly.