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adCenter Upgrade - Temporary Reporting Delay



9:02 am on Apr 30, 2007 (gmt 0)

5+ Year Member

Hi All

We are pleased to announce the arrival of adCenter 3.7.1. As communicated in advance of the upgrade, reporting will remain out of SLA until around Tuesday May 1st 2007 due to the massive amounts of data that we must process as a result of the upgrade.

Users ‘may’ see some partial data in our BI reporting for day, month, year when compared to hourly:

This is an expected side effect of the upgrade and catch up of data.

This is only affecting data after Friday the 27th of April. All data prior is complete for all grains – hourly, daily, weekly, monthly, yearly, etc.

This is only temporary. We expect to catch up on the data end of day Tuesday 2nd May 2007.

Users will likely see blanks or ‘-‘ in the Keyword Performance tab (under the Campaigns Tab) instead of the actual keyword data. We are working hard to investigate root cause. The good news – there is a work-around:

Simply run a Keyword Performance report in adCenter and you should get the data you are looking for.

We'll keep you informed as the progress of this post-upgrade data catch-up.

Please do let us know what you think of the new UI and features.




12:11 pm on Apr 30, 2007 (gmt 0)

5+ Year Member

It is no longer possible to update bids while viewing yesterdays clicks. This is a huge problem. Updates that used to take moments now take forever.


12:42 pm on Apr 30, 2007 (gmt 0)

10+ Year Member

with firefox.. I cannot even view or select my campaigns. As I work on a linux 64 bit box, I have no choice of using IE..
so.. since the upgrade I cannot do anything anymore :-(

Tropical Island

12:58 pm on Apr 30, 2007 (gmt 0)

WebmasterWorld Senior Member tropical_island is a WebmasterWorld Top Contributor of All Time 10+ Year Member

I am seeing no results whatsoever for "this month".
I am also using Firefox.

What ever happened to testing BEFORE implementing?

Reminds me of almost every upgrade that Overture / Yahoo makes.


4:05 pm on Apr 30, 2007 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Is Adcenter for publishers coming up? I think it was going to be called ADContent


4:20 pm on Apr 30, 2007 (gmt 0)

5+ Year Member

I wonder how many advertisers are being hurt by this problem right now...

I cannot go in and update my bids based on weekend performance, this is vital to my company and I know I am not the only one affected. The email I received prior to the upgrade said "Then, on Saturday, April 28, 2007, adCenter will undergo additional upgrades and will be unavailable for up to 24 hours". I think those 24 hours have come and gone, and yet I still cannot see data.


4:18 am on May 1, 2007 (gmt 0)

unable to signup since last 6 hours (tried nearly 10 times) getting system errors while processing billing information..

when i hit submit button.


1:45 pm on May 1, 2007 (gmt 0)

10+ Year Member

I am not a software engineer, but it seems to me that the most recent data is always the most important. If possible in the future I would suggest uploading the most recent data first, and leave the "massive amount" of older data to be uploaded last. Its frustrating that I can seem my data from January 1, but not April 30. I am pretty sure almost all advertisers would agree on which data is the most important.


9:00 pm on May 1, 2007 (gmt 0)

10+ Year Member

This "upgrade" has now been a 3 day train wreck and counting. Now, I'm told the system can't even bill accounts and my account has been off for 2 days awaiting MS to charge my CC. For 36 hours I have been "a couple hours" away.

Do you people in Redmond understand that this is Microsoft? Aren't you supposed to have the largest pool of technical talent anywhere? Does anyone high up the food chain pay any attention at all to adcenter? If so, they would have to be embarrassed.

Again... this is MICROSOFT... I expect a higher standard than this - and you people in Redmond should too.


2:04 pm on May 2, 2007 (gmt 0)

10+ Year Member

Now day 4... and the system still hasn't even attempted to charge my credit card since the "upgrade" and so I'm sitting with ads offline until some programmer gets around to fixing this mess. Even the customer service people are starting to agree that this is ridiculous.


9:57 pm on May 2, 2007 (gmt 0)

5+ Year Member

Hi everyone,
This reporting delay is now resolved. I'm sorry for this inconvenience, and thank you for your patience.



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