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Multiple Accounts

     
10:15 am on Apr 3, 2007 (gmt 0)

10+ Year Member



Anybody understand the rules about having multiple accounts?

Here's what their help says:

You can have a maximum of three active accounts assigned to each credit card to pay your adCenter fees.
. The number of accounts might be changed by adCenter to protect advertisers from invalid credit card use. Inactive accounts do not count toward this total.
. Each Microsoft adCenter account you have must be associated with only one credit card.
. You can use any number of credit cards.

and elsewhere:

Number of allowed accounts
. You can create new accounts at any time, as well as change or delete accounts.
. Each Microsoft adCenter account you have must be associated with only one credit card.
. You can assign a limited number of active accounts to each credit card you are using to pay your Microsoft adCenter fees.
. The number of accounts allowed is subject to change by Microsoft adCenter to help protect advertisers from invalid credit card use.
. Inactive accounts do not count toward your account limit.
. The number of credit cards your account can have is unlimited.

Is it just me that doesn't understand that?

1:17 pm on Apr 4, 2007 (gmt 0)

10+ Year Member



Hi

You can have multiple accounts and each account can have its own unique credit card. However, if you want to use the same card for more than one account, then you can only use that same card on up to 3 accounts (if you had 4 accounts, you'd have to use another card for the fourth account).

We have 3 accounts running on 3 different cards. This all works fine EXCEPT when one card gets declined. For some reason ALL 3 of our accounts get put on credit hold.. ? Adcenter411, this can't be right can it?

Regards

1:07 pm on Apr 10, 2007 (gmt 0)

10+ Year Member



Many thanks.

Why can't the help section explain it like that?

10:01 pm on Apr 10, 2007 (gmt 0)

5+ Year Member



Yes. Having one card declined puts all your accounts on credit hold. It's a nightmare and is something that MSFT need to fix. We lost thousands of $ in profit recently because of this. I now have separate logins for all our sites. I think this is a workaround as long as you use different credit cards for those accounts.
11:38 pm on Apr 12, 2007 (gmt 0)

10+ Year Member



I just went through the same issue with having an account put on hold. Credit card expired on one account and all ads on all accounts stopped running. I could understand stopping the ads on the account with the expired card (although even google will let an account run a few days before disabling ads), but why disable ads that have a valid form of payment?
 

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