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Serious AdCenter Issues



11:13 pm on Dec 18, 2006 (gmt 0)

10+ Year Member

I am on the beta.adcenter.microsoft.com platform which has content ads, but is actually a step backwards as far as interface and productivity.

I noticed my ads were not showing, I was spending no money. Incompetent MSN reps stated to raise my budget. Turns out they were looking at an account that was not mine. How does this happen when I submit the ticket directly through the MSN website, I'll never know. So, I ask to escalate, the obnoxious rep states she will not because I need to raise my budget. I explain and educate her about ppc and all the matches and everything she should already know.

Come to find out my ads were not showing due to a financial hold for $9. We spend a lot more than that per hour. Put through the financial force. No ads showing, was told could take 1-3 hours. Not there after 3 hours, I get same rep again. Since I got awful info from her previously, I setup a completely new account on the non-beta adcenter. Everything is running there, I have no CTR history, but, whatever, its not like I have any other options.

The financial hold cleared in the account and, I received a call saying I was all set.

Well, I wasn't. Although the account is cleared of the financial hold, whenever I try to change something in the campaign, I get an error stating my financial status does not permit this. Are you kidding? Meanwhile, after further demands for escalation, I get another email from the same incompeted rep that there is some "system delay".

So, my ads in the campaign I have been building since day one have been effectively shut down from MSN FOR OVER 10 DAYS because I agreed to experiment with the MSN Content network. Learn from my mistakes.

In case anyone competent from MSN is reading, please research issue 1025426778. We are demanding an advertising credt. Please do not have the same rep call or email me.

Anyone else having similar issues? :)


6:17 pm on Dec 19, 2006 (gmt 0)

5+ Year Member

Hi rstein68,
I am sorry about the frustrations you've been experiencing with adCenter. I forwarded your post, including ticket # (thanks for including that - it's very helpful for the team) to our support escalations team so they can look into it and provide resolution. I will keep you posted.

Again, my apologies about this.



6:36 pm on Dec 19, 2006 (gmt 0)

10+ Year Member

The problem continues to persist today. Thank you very much.


1:53 am on Dec 22, 2006 (gmt 0)

10+ Year Member

I am starting to see impressions in my campaign and that is a very good sign. Unless I contact you further please consider this issue resolved. Thank you for your prompt attention to this matter and spearheading the effort to get this resolved.


1:22 am on Dec 29, 2006 (gmt 0)

10+ Year Member

I am on the beta.adcenter.microsoft.com platform

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