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Some AdCenter Problems To Be Aware Of

Working With Support

11:27 pm on Nov 27, 2006 (gmt 0)

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10+ Year Member

joined:May 19, 2005
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I've got support on the phone right now as I type- because none of the figures in my account add up for some reason.

How many are aware there is a 4 hour lag time in determining your daily budget, and you end up getting "credited" for clicks that are not supposed to get charged- though they initially do?
I didn't- because I'm brand new to the system, and it diesn't state this fact anywhere that I can find as of yet.
OK...having said that- I was credited with 40 some odd dollars on my Billing info box.
We could only add up some 20 bucks worth of "actual" clicks, yet my promotional $200 has been debited 73 bucks and change.
Is there a lag of a day or so for that too to get credited correctly?
I have no idea what my actual numbers are at any given moment!
Some amounts I'm reading right now in the Spend column are in actuality lower than that amount, but the system hasn't gotten around to telling me what they are.
My support guy is new and needs 5 minutes away from the phone to answer each dilemma presented.

Now- lets look at Budget Pause.
Hitting resume apparently takes 5-7 hours to activate...so, ummmm....Huh?
When your daily budget reaches 120% of it's max, it is automatically paused by the system.
Say I need to pause it before heading out for the day and want it to STAY paused.
Clicking the box next to the campaigns and going up to "Pause" throws a message at me that says it is already paused.
So then how do I know the system isn't going to automatically unpause it while I'm away?
You don't- you just take their word for it.
This was a glitch they apparently fixed- but the technical side isn't working to tell us it will remain on manual pause- it is telling us it already is.

More later- but this thing is scaring me.

[edited by: Heartlander at 11:28 pm (utc) on Nov. 27, 2006]