Welcome to WebmasterWorld Guest from 54.196.244.186

Forum Moderators: werty

Message Too Old, No Replies

System hangs

System hangs

     
3:03 pm on Aug 28, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Mar 2, 2005
posts:79
votes: 0


8PST

Everytime we select an order, the page opens but the keywords don't appear. The whole thing hangs and we get the 'Your request cannot be completed due to an error in our system. Unknown' message.

Can't make any changes to our orders! What a shambles!

Anyone else seeing this?

Thanks

3:55 pm on Aug 28, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Oct 27, 2004
posts:192
votes: 0


Unfortunately I can't even log in at the moment - keeps hanging
5:48 pm on Aug 28, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:June 1, 2004
posts:1987
votes: 0


And, no one answers the support phone number
6:49 pm on Aug 28, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member tropical_island is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Aug 16, 2002
posts:2744
votes: 0


I had problems on the weekend and finally gave up. I'm on DSL.
7:09 pm on Aug 28, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Apr 18, 2003
posts:699
votes: 0


Yeah can't even login now. LOL

What blows my mind is how can they know their system is so full of bugs and not at least have a blog where they address what they are working on, current system status, etc. I've been completely unable to use the system for almost 48 hours now ... any other site would have a blurb SOMEWHERE letting people know they are aware of the problem and working to fix it as soon as possible blah blah blah.

Sheesh.

8:12 pm on Aug 28, 2006 (gmt 0)

New User

10+ Year Member

joined:Mar 24, 2005
posts:40
votes: 0


I haven't been able to do much of anything other than login. I also keep getting that same error when I try to go to almost any page: "You [sic] request cannot be completed due to an error in our system. Unknown"
8:32 pm on Aug 28, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 6, 2006
posts:209
votes: 0


Hi everyone,
Our development team is investigating an issue where adCenter times out when viewing keywords in the Keyword Performance tab or when uploading new keywords.

Are you seeing errors on other pages as well? If so please let me know.

I will keep you posted as I learn more about the issue.

Thanks,
adCenter411

9:34 pm on Aug 28, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Mar 2, 2005
posts:79
votes: 0


adCenter411

Reports are also just cycling on the meta refresh (account - days - last 7 days). Never gets to display a report.

12:16 am on Aug 29, 2006 (gmt 0)

Preferred Member

10+ Year Member

joined:Sept 10, 2003
posts:351
votes: 0


This is **EXACTLY** the error message we got right before one of our bids went from .11/click to $11/click and then MSN blew past our $1,000 budget on a three-day theft of over $3,000.

You guys/girls better keep a close eye on this error...

12:27 am on Aug 29, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Apr 25, 2003
posts:324
votes: 0


same here, can't see keywords after selecting order -- welcome to the "new" adcenter
6:15 am on Aug 29, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Apr 18, 2003
posts:699
votes: 0


Seems to be working better now, but I have a 6 pack sitting next to me just in case. I have to get 22 campaigns entered ASAP. I wonder how many beers that will take...
7:11 am on Aug 29, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Dec 1, 2005
posts:124
votes: 0


Buy a case, at least if you don't get finished you won't care.
7:12 am on Aug 29, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Mar 2, 2005
posts:79
votes: 0


adcenter411

0 PST

Issue seems to have been resolved.

10:28 am on Aug 29, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member tropical_island is a WebmasterWorld Top Contributor of All Time 10+ Year Member

joined:Aug 16, 2002
posts:2744
votes: 0


Just logged in.

Went to one order.

Keywords showed up but no data.

Still not working properly.

10:38 am on Aug 29, 2006 (gmt 0)

Senior Member

WebmasterWorld Senior Member 10+ Year Member

joined:Oct 22, 2004
posts:1082
votes: 0


these guys are trying to copy google adwords..but arent able to copy how google make fast response websites.

good luck to bill...may be bill was too intelligent and missed the skill of copying in school

9:44 pm on Aug 29, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 6, 2006
posts:209
votes: 0


Hi everyone,
The timeout issues you were having yesterday were resolved yesterday afternoon (PST). After that was fixed, performance data was not available in the Keyword Performance grid (Tropical Island - this sounds like what you were seeing this morning). This has since also been resolved, as of noon today (PST). I'm sorry for this inconvenience.

If you are still seeing these issues, please let me know.

Thanks,
adCenter411

1:00 am on Aug 31, 2006 (gmt 0)

Junior Member

10+ Year Member

joined:Nov 3, 2004
posts:189
votes: 0


Still doens't work right. Whoever the webmaster and people working on the databases are they should be fired. They suck plain and simple. Lousy look (no idea at all how to make a good looking page)...not functional at all... directions uses words that are ambigous at best. Totally sucks.

I log in now just to see if they changed programmers but I rarely tried anymore. For the sake of this argument I tried to ad a new campaign today and once more it hung (bad bad bad) and never went anywhere. Did I mention they suck?

My team could've done a much better job (great job actually) than these webmaster / programmer wannabes and I'm sure a lot of the pros on here think the same.

Where did they get these guys? Straight out of some college?

4:35 pm on Sept 5, 2006 (gmt 0)

New User

10+ Year Member

joined:Nov 18, 2005
posts:39
votes: 0


System still does not appear to be fixed. I have tried both IE and Firefox, and after login, I can see the header frame and nothing else. The 'Processing' bar is just filling and refilling.
4:39 pm on Sept 5, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 14, 2005
posts:324
votes: 0


i'm on the phone with support and they can't even access my account

:(

5:06 pm on Sept 5, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 6, 2006
posts:209
votes: 0


Hi everyone,
The adCenter development team is working on this issue as a top priority. I will keep you posted as I'm updated.

I'm sorry about this inconvenience.

Thanks,
adCenter411

8:58 pm on Sept 5, 2006 (gmt 0)

Full Member

10+ Year Member

joined:Feb 6, 2006
posts:209
votes: 0


Looks like this was resolved this morning at about 10:30 Pacific time. Please let me know if you're still seeing any issues.

Thanks,
adCenter411

[edited by: adCenter411 at 8:59 pm (utc) on Sep. 5, 2006]

7:14 pm on Sept 8, 2006 (gmt 0)

New User

10+ Year Member

joined:Feb 12, 2004
posts: 20
votes: 0


I started having the same problems again today. They had been resolved, but are back today. Frustrating!