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Is anyone REALLY using AdCenter?

It seems so flakey and buggy I'm about to give up

     
7:16 am on Aug 24, 2006 (gmt 0)

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Simple question - is anyone out there really using AdCenter, aside from just playing around with it?

We spend $5k+ a day with Google and would like to do the same with MSN but the system is so flakey and buggy we are pretty close to just pausing everything and trying again in 6 months. I'm shocked at how buggy the system is, and how bad the interface is.

I'm not one to bash stuff very often, but I would honestly say in my 10+ years of being online this has got to be the absolute worst "major product" launch I have ever seen. There should be a huge *BETA - use at your own risk* warning on every page.

We get different results when running identical reports on different days, the system has no clue how to maintain a budget, reports oftentimes don't work at all, bids seem to change all by themselves ... I could go on and on.

Anyway, I guess I'm just bummed out because I was hoping to see a lot of traffic and spending a lot of money from MSN. But I don't see how anyone can honestly use this thing and I think I'm going to have to turn it off. It's just not worth the aggrevation.

What does everyone else think?

11:16 am on Aug 24, 2006 (gmt 0)

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I know what you mean but the traffic does deliver results and the reps are very helpful.

It is worth getting on the Qlaunch program if you can - this way you can have assistance and talk to a rep about all your issues.

12:38 pm on Aug 24, 2006 (gmt 0)

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"We spend $5k+ a day with Google and would like to do the same with MSN"

The volume at MSN won't be high enough (perhaps ~15% of G). but your conversions are likely to be marginally higher than G for now.

2:17 pm on Aug 24, 2006 (gmt 0)

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Q launch? What's that?

The latest giggle is that I just tried to get some help with my account so I clicked Help. I wanted to contact support so I clicked the link that says "How do I contact support?" As it to be expected by now, nothing happens at all so there is no way for me to contact support.

This thing is like a comedy of errors ... it just doesn't end lol

2:37 pm on Aug 24, 2006 (gmt 0)

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volume at MSN won't be high enough (perhaps ~15% of G)

Agreed if you run a like for like AdWords campaign. I also work on the assumption of 15% of the traffic, based on search engine market share in the UK (Google 70%, MSN Search 10%) and my stats have been borne out with the AdWords campaigns I've cloned. However, many broad terms which would be expensive and poor converters on Google are viable on adCenter (at least in the short term).

The drawbacks are frustrating, but that's also keeping competition out for certain competitive keywords at the moment.

8:52 pm on Aug 24, 2006 (gmt 0)

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I use it and am happy with it.

But no where near 5k a day lol...

9:01 am on Aug 25, 2006 (gmt 0)

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And if you do contact support through the Help section - they reply - but then you can't reply to that email - the reply box is empty. There is no way of having a conservation. Do they really believe that once they have replied that is the end of the support issue.
12:12 pm on Aug 25, 2006 (gmt 0)

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On top of that, every time I call tech support regarding the $3,000 they stole from us over a month ago, they politely ask if they can "call me back tomorrow to give me a status update".

Then they NEVER call me back. This has occured over 7 times now.

On top of that, they have NO escalation system, and claim to have NO managers.

Today, we are calling them and remaining on the phone until they resolve our month-old issue of blowing right through our preset budget ($3,000 on a $1,000 monthly budget in 3 days) with an $11/click bug that THEY caused.

See [webmasterworld.com...] for more details.

MSN will literally have to put us on hold for 8 hours, or hang up on us.

3:57 pm on Aug 28, 2006 (gmt 0)

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What happened when you called?