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Could you please help me (us) with this one?
Right after the UK launch last Tuesday, I start getting dozens of emails with dozens of rejected keywords.
Just 2 examples:
1. Landing page about hotels town keywords: hotelstown rejected, townhotels rejected; status details: Landing page content not relevant!?!?
hotel town OK keyword approved
hotels town OK keyword approved
2. Landing page about flights country keywords: flightscountry rejected, countryflights rejected; status details: Landing page content not relevant!?!?
flight country OK keyword approved
flights country OK - keyword approved
I dont even know what comment to add to emphasize the absurdity of this!?
OBVIOUSLY all those keywords should be approved
OBVIOUSLY a page about hotels town IS relevant to hotelstown and a page about flights country IS relevant to flightscountry!
Does this really mean that the msn algorithm is looking to find hotelstown on the a page about hotels town? And because its not there and it will never be, then the algorithm decides that the landing page content is not relevant?!
In this case the algorithm / the system is just broken!
It is broken because
A. this behaviour does not make any sense.
B. all the other players major (Google Adwords, Overture/YSM or not accept this type of keywords and approve them
C. many many people search this way and consequently advertisers bid on those keywords
D. and last but not least - because the msn system worked well WITH those keywords ALL approved during the UK pilot but, unfortunately its not the case any more
Id like to add that I have now hundreds of similar rejected keywords and this is annoying, (again) absurd, frustrating and dramatically affecting traffic and profit
P.S. I hope that no one will come up with the idea of filling in that appeal form in order to get all those keywords up and running. It will probably take a week to do this! The only decent solution would be for the adCenter to fix this and the keyword status to get back to approved (from rejected).
Sometimes I'll have a whole slew of words approved--misspellings, plurals, variations and all. Other times, the rejects come and there's no pattern that I can discern.
If I were you, I would file the appeals but continue to try to get someone to fix the bug. Things like this don't always get fixed quickly. It's bizarre that the words were ok during the UK pilot but are rejected now.
Do you have any input?
I am asking again because Ive noticed that you generally help solving issues raised in this forum.
I already got +100 emails with +200 rejected keywords.
And they keep coming!
Those keywords brought important traffic / revenue in the first 5 weeks; not any more!
(Again) why would the system consider that the landing page content is not relevant for hoteltown but it IS relevant for townhotel.
Or townhotels relevant but hotelstown NOT relevant, etc., etc., etc!
Is Microsoft / adCenter team currently doing something to fix this?