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Problems Resuming Campaigns/Orders

     

gopi

8:15 pm on Jul 19, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Most adcenter users know that pausing campaing is not realtime and it takes hours or sometime a full day to stop...But now it seems Resuming the previously paused campaigns/orders is not working too?

webpublisher

11:30 pm on Jul 19, 2006 (gmt 0)

10+ Year Member



I rang Adcenter today with this very same question. In normal circumstances it takes 3 hours but due to the maintenance they were performing today it could take longer.

I resumed my campaigns 15 hours ago and still the keywords aren't showing in msn.com

It is good to know I'm not the only one.

I assume they will come back soon.

herb

11:36 pm on Jul 19, 2006 (gmt 0)

10+ Year Member



I have one site set to display ads four days per week - Thr, Fri, Sat, Sun. Last week they never resumed after the three days off.

metakomm

12:12 am on Jul 20, 2006 (gmt 0)

10+ Year Member



i paused my campaign yesterday at this time...My ads just stopped showing...24 hours later...This needs to be addressed ASAP...

webpublisher

2:02 am on Jul 20, 2006 (gmt 0)

10+ Year Member



Just checked my ads again and none are showing

webpublisher

9:12 am on Jul 20, 2006 (gmt 0)

10+ Year Member



anyone seeing their ads appear - it has been 24hrs since I resumed my ads. I'm hoping that MSN will send out an email to explain what is happening.

herb

7:58 pm on Jul 20, 2006 (gmt 0)

10+ Year Member



Anyone having any luck

have one site set to display ads four days per week - Thr, Fri, Sat, Sun. This week they never resumed after the three days off.

It's Thursday 13:20. Should have kicked in seven hours ago. Nothing yet...

herb

8:14 pm on Jul 21, 2006 (gmt 0)

10+ Year Member



Just spoke with MS. Seems numbers have not updated in adCenter for a couple of weeks.

Campaign is set to run in Canada only which is a selection in AdCenter. They are only running in Canada if the Canadian user has selected "search entire Net" rather then in .CA. Said .CA may be turned on this fall.

webpublisher

4:50 pm on Jul 24, 2006 (gmt 0)

10+ Year Member



herb - useful to know, thanks. Waiting for UK to go live.

adCenter411

11:31 pm on Jul 25, 2006 (gmt 0)

5+ Year Member



Hi everyone,
The support team has informed me that the ad delays customers were seeing last week should be decreasing and the lag between pause & resume should now be around 5 hours. The development team is currently working to reduce this lag and I apologize for this inconvenience.

If you're seeing lags greater than 5 hours, please let me know so I can escalate to our support team.

Thanks,
adCenter411

 

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