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Problems Resuming Campaigns/Orders

     
8:15 pm on Jul 19, 2006 (gmt 0)

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Most adcenter users know that pausing campaing is not realtime and it takes hours or sometime a full day to stop...But now it seems Resuming the previously paused campaigns/orders is not working too?
11:30 pm on July 19, 2006 (gmt 0)

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I rang Adcenter today with this very same question. In normal circumstances it takes 3 hours but due to the maintenance they were performing today it could take longer.

I resumed my campaigns 15 hours ago and still the keywords aren't showing in msn.com

It is good to know I'm not the only one.

I assume they will come back soon.

11:36 pm on July 19, 2006 (gmt 0)

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I have one site set to display ads four days per week - Thr, Fri, Sat, Sun. Last week they never resumed after the three days off.
12:12 am on July 20, 2006 (gmt 0)

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i paused my campaign yesterday at this time...My ads just stopped showing...24 hours later...This needs to be addressed ASAP...
2:02 am on July 20, 2006 (gmt 0)

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Just checked my ads again and none are showing
9:12 am on July 20, 2006 (gmt 0)

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anyone seeing their ads appear - it has been 24hrs since I resumed my ads. I'm hoping that MSN will send out an email to explain what is happening.
7:58 pm on July 20, 2006 (gmt 0)

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Anyone having any luck

have one site set to display ads four days per week - Thr, Fri, Sat, Sun. This week they never resumed after the three days off.

It's Thursday 13:20. Should have kicked in seven hours ago. Nothing yet...

8:14 pm on July 21, 2006 (gmt 0)

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Just spoke with MS. Seems numbers have not updated in adCenter for a couple of weeks.

Campaign is set to run in Canada only which is a selection in AdCenter. They are only running in Canada if the Canadian user has selected "search entire Net" rather then in .CA. Said .CA may be turned on this fall.

4:50 pm on July 24, 2006 (gmt 0)

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herb - useful to know, thanks. Waiting for UK to go live.
11:31 pm on July 25, 2006 (gmt 0)

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Hi everyone,
The support team has informed me that the ad delays customers were seeing last week should be decreasing and the lag between pause & resume should now be around 5 hours. The development team is currently working to reduce this lag and I apologize for this inconvenience.

If you're seeing lags greater than 5 hours, please let me know so I can escalate to our support team.

Thanks,
adCenter411