Order status: "Submitted" - No activity

Is my order active?

[slingshotuk]

I signed up to Adcenter 2 days ago and my first order has had a status of 'Submitted' since it was first created.
I have had no impressions so far and so am assuming the order is not active and is possibly pending review?

The weird thing is, my keywords and ad's are showing as 'approved'.

Anyone know if the 'Submitted' status means that the order is waiting for review?

Thanks in advance,
James.

[metakomm]

did you look for your ad on msn?

it is *probably* showing.

I say *probably*, because there are certain keywords that have long been approved but I can't find the ad no matter how many times i search!

[TerriGW]

My Campaigns and Orders still display "Submitted" although they have been online since April 28. However, my keywords status is "approved". I have no idea when the status for Campaigns and Orders changes, but my rep told me to check to see if they were showing using [adcenter.search.msn.com...] and they were.

[slingshotuk]

Aha I see.

Thanks for the response. When I first checked my ad wasnt showing and as the status hasn't changed I kind of assumed it was still being approved. The stats don't show any impressions though which is weird. Unless it's just the keywords I'm using that aren't being searched for, but that would be quite unusual.

I will check to see whether they are appearing now though.

[MovingOnUp]

I'm having the exact same problem. All my Ads and Keywords show "Approved", but my Campaign and Order only show "Submitted". The stats in adCenter all show 0's. Reports say there's no data. My ads aren't showing when I search for my keywords on adcenter.search.msn.com. I haven't received any clicks to my site. I have a good mix of about 100 highly relevant keywords, including some with high traffic and some with high estimated average positions (average 4, some as high as 1). I get a very high CTR on AdWords and Overture with these same keywords and ads.

I called technical support and the guy I talked to was pretty clueless. After more than 30 minutes on the phone, he couldn't figure out why it wasn't working. His only suggestion was that I should optimize my ads and check again tomorrow.

One other thing I just noticed: MSNPTC/1.0 has not been by to check my landing page. (See [advertising.msn.com...]

[teenwolf]

Try to email support or call support if you have a contact. Unfortunately, this is the best advice I have - I have had the same problem a couple of times.

[WebStart]

To date I have found MSN ADCENTER the most confusing, time consuming, of all the PPCs, and I think I have tried them all over the past 6 years. It's certainly complicated enough, and seems to offer some great targeting abilities, but I cannot figure out how to make my ads appear roughly where I want them to, position wise, and at a cost I can afford. Of course, since I signed up about a week ago... and got the 'Submitted' status report: they haven't appeared. I don't pursue it.

This is an old problem in the 'Geek' world of retail: a customer stands there with money in one hand to buy the Geek's service, and in the other hand has a need the Geek says he can meet; but the Geek is a Geek and does not understand retail: which is -- if a customer is there in front of you with money in one hand and a need in another, you meet his need, and take his money; not ask him to meet your Geek need.

MSN has had a lock on competition for far too long. It's still thinking like it's the only guy on the block selling what it's selling. No wonder they lost the search engine fight to Google, and will probably lose this PPC fight too.

[MovingOnUp]

I'm finally getting traffic. The Campaign and Order still only show "Submitted" and MSNPTC still hasn't visited, so I guess there's an additional level of approval that isn't documented or indicated.

[Anish]

hi all,

So I guess I am not alone. My Campaign too is suffering from the same problem. For the past two days my ads are running on MSN adcenter and the best part is that I have already started getting traffic.
The Campaign and Order still only show "Submitted" and there is no activity report for the same. Mr. Adcenter how much time will it take for you guys to show us the stats and activity report.