Consumer Reports says Apple's tech support is tops

[travelin cat]

Apple was named the top hardware manufacturer in Consumer Reports' list of technical support services in a recent study.

Consumer Reports says that while the industry standard solve-rate for technical issues is around 60% Apple's phone support had an 80% solve-rate, and their Genius bars accounted for a 90% solve-rate. The statistics were discovered through a survey of over 10,000 desktop and laptop computer users.

[Syzygy]

That doesn't surprise me in the least. When I've had to use Apple Support, I've always found them exceptionally good. Based on my own experiences their solve rate is 100%.

Syzygy