joined:June 10, 2013
UK based bricks and mortar + online business.
Today we received a call from a customer asking if we are open tomorrow (Friday) as "our" website says we only open Thursday 6am-5pm. Slightly confused, I informed her that yes, we are open Fridays.
Turns out she'd seen our Google Places listing in the SERPS which only shows today's opening times (unless you click the "See All" link) and took it to mean we only open 1 day a week.
I've shown a Google Places listing for a random company to a couple of (non-technical) colleagues, who both separately made the same mistake/assumption.
It seems this could be quite dangerous for business - has anyone else come across this issue?
Not sure of the best course of action - removing the opening hours from the listing probably risks affecting our Places ranking (and isn't helpful for users), whilst leaving as-is is confusing and potentially losing us business.
Google's feedback form returns a "Submission Failed" error.