Forum Moderators: anallawalla & bakedjake
we call the client and ask for the name of the person most likely to NOT throw the Google postcard away. We then speak to that person and explain the process. Now, we initiate the mail option and wait 2 weeks. After two weeks we begin calling the client each week until they confirm receipt.
Not streamlined but it works - we do 4-5 of these a month.