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Contact us mail form



9:45 am on Jul 24, 2008 (gmt 0)

5+ Year Member

hiya ,

In terms of design and usability , is it appropriate to place a contact us on the first page of your website ?

I am still in limbo about this and wondering what the common consensus it ?




12:10 pm on Jul 24, 2008 (gmt 0)

10+ Year Member

Hi Malcolm,

I suppose it depends on the nature of your business - if you're looking for e-mail leads for a mortgage service for example then it might be appropriate for users to land on a contact form straight away, with a quick summary of the services the company offers. If you're an e-commerce retailer where users want to browse products etc, then its probably more appropriate somewhere else.

I guess the questions I would ask are:

1) Is the e-mail form the goal of the website?
2) Does the user need more information about the company before contacting you?

If the answers are yes and no respectively, then a contact form on the home page would seem good. Otherwise I would recommend you use this space for providing other information or options.




12:33 pm on Jul 24, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

IMO contact information should be referenced on all pages. A simple link in the footer or header is all you need.

Why would you not want contact information easily accessible?

A pet peeve of mine is not being able to locate a physical location of a ecommerce site. If I can't find it, I wonder why it's being hidden.


12:34 pm on Jul 24, 2008 (gmt 0)

10+ Year Member

Good point jbinbpt - defintely agree with that one.


4:42 pm on Jul 28, 2008 (gmt 0)

10+ Year Member

I agree as well jbinbpt - for a site which is selling something, a physical location, and potentially a telephone number add a huge amount of credibility


10:21 pm on Jul 28, 2008 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member

Putting a "contact us mail form" (which the OP is asking about) on your first page is different from putting contact information on that - and every - page. IMHO, JamieBrown was on target in saying that it depends on the purpose of that page. Is sending the form the main action you want the visitor to perform? Then put it on the first page they see. OTOH, if the form is simply there in case an occasional visitor might need it, then putting it on a separate "contact us" page would make more sense.

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