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OpenOffice PDF creator: compatible?

My client's customer uses Acrobat 4, can't load PDF file...

3:55 pm on Aug 22, 2007 (gmt 0)

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My client insists on a PDF file. (Actually, the page would fit on one page of HTML...but...)

I created the file in Word. I loaded it into OOo. I "Exported as PDF".

The client's customer has Acrobat Reader 4. The client's customer claims he can't read the PDF file. The client's customer refuses to upgrade to a more recent Acrobat reader.

The client's customer gripes at the client. The client gripes at me.

I haven't visited the client's customer's home to inspect the problem. (It could, of course, be any of many problems, but...)

Is it possible that OpenOffice creates a PDF file that is incompatible with Acrobat release 4?

I thank you, in advance, for your sage advice!

1:12 am on Aug 23, 2007 (gmt 0)

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WebmasterWorld Senior Member encyclo is a WebmasterWorld Top Contributor of All Time 10+ Year Member

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votes: 4

Acrobat 4 was released in 1999, over eight years ago. Adobe are four generations further down the line now.

There's not a lot you can do other than finding an old release of Acrobat 4 or similar (which can make a PDF which is 4.x-compatible) and re-doing your PDF, but with version 4.x only, your client's customer won't be able to read very many recent PDF files.