regale me with your ideas about why a client's thumbnails look crap

client thinks it's somehow my fault so i'd like to get it resolved

[Don_Hoagie]

Ah, clients.

So their site has a massive amount of photo galleries, and while the full size pics look fine, the thumbnails look very choppy... now I can tell you that it's not what you immediately think:

#1: They're not generated using any server script
#2: They're not given specific dimensions in the HTML
#3: The effect is cross-browser

My guess is that their thumbnail creating software is either a p.o.s., or they're using it wrong. But does anyone have any better ideas? I really don't want to have to drive to the client's house just to show them they don't know how to create thumbnails...

[travelin cat]

Are these jpegs or gifs? If gifs, they need to be converted in to rgb before changing the size or the results will look like what you are talking about...

[Don_Hoagie]

Thanks for the reply tc-

They are pulling jpegs out of a digital camera, then branding them and creating thumbs... I'll check to see what format they're shooting in and how it's translating to their software.