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Ads Paused

         

krrish

12:52 am on Jun 14, 2006 (gmt 0)

10+ Year Member



Hi,

I am posting here for the first time but am an avid reader of this forum. My card had been declined yesterday when Google tried to charge it. When I called the bank, they said apparently it was the bank's server problem. I later updated the card details and put in a new card and also followed up with a back up card. Later, my card was charged for the required amount. However, when I login to adwords, the message still shows 'Unable to process payment and ads are suspended'. But my card is already updated & charged as per the billing summary.

Its been more than 14 hours since the ads are suspended. Has anyone had such an experience before? I cant understand why ads aren't displaying yet. Any thoughts? Can Adwords Advisor help me on this?

Krrish

AdWordsAdvisor

4:47 am on Jun 14, 2006 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Welcome to WebmasterWorld!

...However, when I login to adwords, the message still shows 'Unable to process payment and ads are suspended'. But my card is already updated & charged as per the billing summary...

Can Adwords Advisor help me on this?

Sorry to say that there is not much assistance I can offer here, as resolution will really require contacting AdWords support. They'll need to take a look at the account so they can run the issue to ground.

That said, I do apologize for the inconvenience, krrish.

AWA

krrish

7:24 am on Jun 14, 2006 (gmt 0)

10+ Year Member



Thanks Adwords Advisor. I did contact Adwords support and they have replied to me. My ads have restarted. Thank you.

Krrish