I meet a big problem. Google sent an email to me and told me that my adwords account was cancelled! And the email said Google have the right to cancell any adwords account with NO reason.
All campaigns have run about 4 months in this adwords account!
I sent email to ask why, and Google said they have the right, and no reason.
Frustrated at this!
What should I do then? Do you ever meet this kind of thing?
[edited by: hotice_2002 at 3:51 pm (utc) on Jan. 30, 2006]
Take a step back, look at your account, the way it has been conducted etc... is there any issue a partner is likely to feel uncomfortable about?
The customer support girl does NOT like me! Maybe it is the only reason!
The customer support girl does NOT like me! Maybe it is the only reason!
:)
That is very unlikely.
However, I have heard of such cases about Google canceling adwords accounts giving no reason. Actually, what they say is that as per TOS they have the right to cancel any account without any reason?!
I am not aware if they have the right to do this as their TOS may violate more general law. This is equivalent of entering into the local store and suddenly learning from the staff you're not allowed to purchase anything. They give no reason, except that they can refuse to sell you anything giving no reason! I am not convinced at all they have the right to do this!
Seriously though, I think if you look hard enough you will see where you screwed up. I know the one time, the email came about a disapproved ad, when it was re-submitted it just never became active again. I called on behalf of my client and they said a "specialist" as reviewing the account. Then, about 3-4 hours later the cancellation email came.
Again, every time was very well deserved. So, really take a look at your actions/ads and I am sure you will figure out what the problem is.
They have stated you "manipulate" your budget to receive "free overdelivery clicks". When they were asked what part of ToS was violated and since when changing budget is an abuse to AdWords system, they said as per their ToS they can cancel account giving no reason! Moreover, they were asked how budget should be changed to not abuse the system, but it is a complete silence! Funny?
So, how would you explain that? Saying "If they done that they must have a reason" is not an explanation...
Google sent an email to me and told me that my adwords account was cancelled! And the email said Google have the right to cancell any adwords account with NO reason.
Thank your good fortune. You can now save money!
There are plenty of professional advertising agencies out there which treat partners with respect and fairness. It's your money, you are the customer, demand respect!
Matt
There are plenty of professional advertising agencies out there which treat partners with respect and fairness.
Hmm... looks like you are missing the point. Most AdWords advertisers do not need professional advertising agencies. Most of them can create perfect ads. What they need is Google's audience!
If you are serious about google get yourself a contact name and get them on side
