Google Rep?

[amatas]

I have read some of you mentioning talking to your "Google rep". My question is simple: How do you get a "Google rep"? The only way we've had to contact Google so far is by the despairing Contact form.

Do you have to have a certain spending buget to get a rep (how much)? Is there a certification process? Agencies with Google Professionals on them? And what does the rep provide that the standard support don't?

Any information will be very appreciated!

[goodroi]

More money equals better treatment. It also seems not all reps are created equal. It really depends on your situation.

[amatas]

But how do I get a rep? Do I need to ask for one or will it be automatically assigned when I get to certain budget?

[pmkpmk]

I got mine during an extensive troubleshooting session.