Until yesterday morning I could login as usual but then in the afternoon I kept getting an "incorrect email or password" error.
The login info has been entered by my browser forever so I know that it is not wrong. Also entering it by hand produces the same results.
I EM'd G but no response so far. I can login to adsense OK.
Anyone else?
Clear all Google cookies.
Defrag your computer.
Reboot your computer.
Take one aspirin and call me in the morning.
If this doesn't work is it possible your account has been cancelled?
Until yesterday morning I could login as usual but then in the afternoon I kept getting an "incorrect email or password" error.
Hmmmm. Well, I think Tropical Island's advice is right on the money - maybe even including the aspirin.
In addition I'd suggest that after re-booting you start with a fresh login page reached by going to adwords.google.com (as opposed to using a book mark.)
Then type in your info by hand, but be sure your caps lock key is not on. I'd say that the caps lock key being on accidentally is a leading cause of login problems, since (while the email address is not) the password is case sensitive.
Also here's one that happens from time to time: Do you have a client or colleague who has access to the account? Could they have changed the password?
If none of this works, I'm sure AdWords support will be able to tell you what's going on.
AWA
The first thing to try is using the 'recover password feature'. I've found that using that link to reset a password (even if you haven't changed it), somehow helps reset the system so that you can log right back in.
Just something else to try.
Delete your cache.
Clear all Google cookies.
Defrag your computer.
didn't--don't see what effect that would have
Reboot your computer.
Take one aspirin and call me in the morning.
I'll take a vodka tonic instead ;-)
If this doesn't work is it possible your account has been cancelled?
not by me
In addition I'd suggest that after re-booting you start with a fresh login page reached by going to adwords.google.com (as opposed to using a book mark.)
I do this every time
Then type in your info by hand, but be sure your caps lock key is not on. I'd say that the caps lock key being on accidentally is a leading cause of login problems, since (while the email address is not) the password is case sensitive.
logged in by hand many times-caps not on
Also here's one that happens from time to time: Do you have a client or colleague who has access to the account? Could they have changed the password?
nope
If none of this works, I'm sure AdWords support will be able to tell you what's going on.
I sure hope so because something is obviously screwed up.
G still managed to charge my CC today though. I guess first things first right? Money first--support last.
There was thread about it at:
[webmasterworld.com...]
AWA mentioned letting support know though so they can figure out what the problem is.
Try disabling the firewall/privacy software and see if it makes a difference.
I am 110% sure it was a google hiccup. My browser has logged me in thousands of times with no problem and entering the passwork manually didn't help either.
Still no word from from AW "support" after at least 30 hours...and counting.
Resetting the password worked and everything is back to normal. Thanks for the tip!
Thanks to everyone for the ideas.
