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Adwords reporting broke again.

same issue as occured awhile back

         

redzone

1:52 pm on Apr 27, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



About 70% of our client's daily keyword report failed this morning, pulling yesterday's click/cost data:

We're sorry, but we're unable to process this request. Some of the possible reasons for this include:

- Trying to view a report that no longer exists.
- Trying to view a report that doesn't belong to you.
- Trying to download a report that has not finished running.

If you believe you have reached this page in error, please double-check your report parameters and resubmit your information. We apologize for any inconvenience.

Fired off tech support emails to the obvious places, but it's going to be a long day.......

Syzygy

2:48 pm on Apr 27, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



Had that several times this morning.

Logged out and back in again and the 'failed' report was actually ready and waiting in the 'Download Centre'. Might be worth a try...

In light of the problem earlier I also created a second report and had it emailed. Even though a 'failed' message appeared when creating the report, it arrived via email just shortly after.

Syzygy

dave741

4:07 pm on Apr 27, 2005 (gmt 0)

10+ Year Member



Yes, I planned to make some reports today - but it was dead for big part of the day :-(

It seems OK now.

AdWordsAdvisor

10:05 pm on Apr 27, 2005 (gmt 0)

WebmasterWorld Senior Member 10+ Year Member



I'm arriving to WebmasterWorld rather late in the day, today, and just seeing this now.

I did hear, this morning, of a few cases in which reports had to be run twice in order to be delivered - although I believe this is resolved now.

If reports still aren't working for you, I'd suggest a quick email (from within the effected account) to AdWords support, with details on the reports you tried to run, and what happened.

Thanks!

AWA