To top it off they are also using a pop up - wich is against the adwords TOS. I have complained about the pop up before and a rep told me they are "working on it".
Do I have any defence against a competitor that is obviouly getting special treatment. This kind of stuff really bothers me!
We recently did some Adwords spending and were getting creatives declined all over the place for using terms which in the past were encouraged on Premium Listings.
keep complaining and it should get sorted.
Shak