189 suspicious high value click throughs and google offer me £14

[lloydforth]

For a period of six months my web logs recorded over 189 suspicious click throughs (same IP address)approx 1 per day every day.

Basically i only have 5 keywords as my business has a very narrow target range. also my website would only be useful to someone to find out what i do then call me for help. so no need for this person to visit everyday.

Also the keywords i use are highly competitive so the value for them can sometimes be as high as £3-5 pounds so 189 dodgy click throughs is about a third of my total google budget. and could be worth in the region of over £500- 800 GBP.

This was reported to google and after a little prompting they decided to investigate, below is the reply i recieved.

<paraphrased>
Thanks for the email. The clicks some keywords appear to be invalid. We have applied a £14 to your account.
</paraphrase>
--------------
Thanks Google next time i spend upwards of £3k annually on your service i'll fxxking well make sure who i'm dealing with.

A VERY DISGUSTED FORMER USER OF ADWORDS

[edited by: eWhisper at 6:24 pm (utc) on Feb. 2, 2005]
[edit reason] Please read the TOS, #9 - No copies of emails are allowed. [/edit]

[houseofsecrets]

I had a similar situation and the adwords rep was calculating the compensation for only one of the examples I gave. I replied and showed the full range of keywords and dates and the situation was cleared up.

[ogletree]

It looks like you pretty much have to prove it to them. This [webmasterworld.com] is a good thread about it.