joined:July 9, 2011
I started my Adwords account middle of last year. About 2-3 months ago I noticed a big red banner on the campaigns page saying my account had been permanently suspended. Down the left hand side there was a comment that I hadn't verified my address.
I have been trying since noticing this to get the account reactivated. My experience has been one of extreme frustration. 8 emails and 7 phonecalls (most being messages left which are never returned) and I am still nowhere near getting this resolved. All I get are generic email replies saying (in oart), "Thank you for your continued patience during this process. Our specialists have re-reviewed your accounts and have determined that our decision is correct and final. As a result, your account, and any related accounts you may have created, have been suspended, and your ads will no longer run on Google."
I once got hold of a real person on the phone and made him my account rep. However, he sent me the same generic email and will not answer email or phonecalls.
Does anyone have suggestions? It's like they just don't care.