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Site violates Adwords TOS, 2+ months with no resolution

Identical products, identical prices and contact info.

9:33 pm on Jan 11, 2011 (gmt 0)

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joined:Mar 21, 2006
posts: 102
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A company in my industry bought another company, presumably for its nice domain name. There were press releases, public announcements, quotes about their savvy in the online era, etc etc etc. Pats on the back all around.

Back in November when I noticed the two sites looking nearly identical, similar images, same products and pricing, same contact address, yet both appearing for the same Adwords terms, I checked the Adwords TOS and verified they are violating the "Multiple ad serving" term at:

I submitted a quality form at the bottom of the search results [google.com...] and, after a month, saw no change in ads served.

Since the company was still double-dipping and usually showing up in the top five paid results, I thought I may have submitted the wrong form. I checked, and there is a form specifically for reporting Adwords violations. Filled out this form, too
[adwords.google.com...] and received the standard:
"Thanks for sending feedback about an ad that violates AdWords policies.
Although we won't be able to respond to your feedback personally, we'll make sure it reaches the appropriate team and, if necessary, take the appropriate action."

We're not in a huge industry, but I'd guess that, between the two sites, this company is spending at least 1k-5k a day on Adwords. Has anyone else ever reported these types of violations? Any idea on how long it takes to get resolved?
4:28 pm on Jan 12, 2011 (gmt 0)

New User

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joined:Nov 15, 2006
votes: 0

How about you focus on your own business and stop worrying about everyone else. That would be a good starting point.
7:05 am on Jan 13, 2011 (gmt 0)

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joined:July 12, 2006
posts: 24
votes: 0

If you can't beat 'em...

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